Privacy Policy

La Vienne Maison — Privacy Policy

 Last updated: April 12, 2026

La Vienne Maison operates this store to provide you with a curated shopping experience. Our store is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, or communicate with us.

Please read this carefully. By using our Services, you acknowledge that you have read and understood this policy.

1. Information We Collect

  • Contact Details: Name, shipping address, billing address, phone number, and email address.
  • Financial Information: Payment card details, transaction history, and payment confirmations.
  • Account Information: Username, password, and account preferences.
  • Device & Usage Information: IP address, browser type, unique identifiers, and how you interact with our website.

2. How We Use Your Information

  • Order Fulfillment: Processing payments, shipping orders, and providing order updates.
  • Customer Support: Responding to inquiries within 24 hours.
  • Marketing: Sending promotional emails and showing relevant advertisements. You may opt out at any time.
  • Security & Fraud Prevention: Protecting our Services and your account from unauthorized activity.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Shopify: Our store platform. See Shopify's Privacy Policy for details.
  • Payment Processors: To securely process your transactions.
  • Shipping Partners: To fulfill and deliver your orders. Please note that domestic US shipping and returns may take 7–14 business days.
  • Legal Authorities: When required by law or to protect our rights.

4. Your Rights

As a US-based customer, you have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Opt out of marketing communications at any time via the unsubscribe link in our emails.

Depending on your state (such as California under CCPA), you may have additional rights regarding your personal data. Contact us to exercise any of these rights.

5. Returns & Refunds

We offer a 30-day return policy. For full details, please see our Return Policy page. Refunds are processed within 5–7 business days of receiving your return, with an additional 7–14 business days for your bank to post the refund.

6. Security & Retention

We implement industry-standard security measures to protect your data. We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

La Vienne Maison info@laviennemaison.com

We respond to all inquiries within 24 hours.